Frequently Asked Questions
Everything you need to know about professional cleaning solutions in Melbourne.
What are your delivery options within Melbourne and across Australia?
We offer flat-rate shipping across the Melbourne metropolitan area and competitive carrier rates for regional and interstate orders. Orders are typically dispatched within 1-2 business days.
Do you offer bulk discounts for commercial cleaning businesses?
Yes, we provide wholesale pricing and bulk buy discounts for commercial contractors and facility managers. Please contact our sales team to set up a trade account.
Can I return a product if it is not suitable for my needs?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please note that certain chemical products may be subject to safety regulations regarding returns.
Are your cleaning chemicals safe for home use and pets?
We stock a wide range of products, from industrial-strength cleaners to eco-friendly, pet-safe solutions. Always refer to the Safety Data Sheet (SDS) and product labels provided on our website for specific usage instructions.
Do you provide Safety Data Sheets (SDS) for your chemical products?
Absolutely. Safety is our priority. SDS documents are available for download directly on the product pages, or you can request them from our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer 'Buy Now, Pay Later' options like Afterpay for your convenience.